TERMS & CONDITIONS

Last Updated: 29th May 2024

Welcome to Pinateros.org, the official website for the "Pinateros" slot game. These Terms and Conditions govern your use of this website and the game, provided by Pinateros Entertainment Limited. By accessing or using Pinateros.org, you agree to be bound by these Terms.

1. About These Terms and Conditions

1.1 Purpose and Scope

These Terms establish the legal agreement between you and Pinateros Entertainment Limited concerning your use of https://pinateros.org/ and the "Pinateros" online slot game.

1.2 Binding Agreement

By registering an account, making a deposit, playing any game, or using our services, you confirm that you agree to be bound by these Terms. If you do not agree, you must not use our services.

1.3 Language and Governing Law

These Terms are provided in English and are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. About Pinateros Entertainment Limited

2.2 Licensing and Regulation

2.3 Contact Methods and Support

3. Eligibility and Your Account

• Mandatory Verification: Age verification is required before you can access any gaming content, including demo versions
• Verification Process: We will request documents such as photographic ID and proof of address
• Source of Funds: For larger transactions, we may request proof of your source of funds
• Failure to Verify: If we cannot verify your age or identity, your account will be suspended

3.2 Account Registration and Security

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your username and password
• You must not allow any third party to use your account
• You must notify us immediately if you suspect any unauthorised use of your account

3.6 Account Suspension or Closure by Us

4. Playing the Game: Pinateros Slot

4.1 Game Rules and Fairness

The full rules for the "Pinateros" slot game are available directly within the game interface. We ensure all game outcomes are determined by a certified Random Number Generator (RNG), guaranteeing fairness and unpredictability.

4.2 Return to Player (RTP) and Volatility

4.3 Demo Play vs. Real Money Play

4.5 Interrupted Games and Malfunctions

5. Financial Transactions

5.1 Deposits

• You can deposit funds using approved payment methods
• Minimum and maximum deposit limits apply and are displayed on the deposit page
• All deposits must originate from a payment method registered in your name
• Funds will typically be credited to your account instantly

5.2 Withdrawals

• Withdrawals are subject to successful completion of our KYC/AML verification procedures
• Minimum and maximum withdrawal limits apply
• We aim to process requests within 24-48 hours, after which bank processing times apply

5.3 Customer Fund Protection Level

6. Responsible Gambling

6.2 Mandatory Financial Limits at Registration

All new customers are required to set financial limits BEFORE their first deposit:

• Deposit Limits: Daily, weekly, and monthly limits
• Loss Limits: Maximum losses permitted over a set period
• Decreases: Take effect immediately
• Increases: Subject to a 24-hour cooling-off period

6.3 Player Protection Tools

• Time Restrictions: Set maximum duration for gaming sessions
• Reality Checks: Pop-up reminders every 30-60 minutes
• Take a Break: Short-term self-exclusion from 24 hours up to 6 weeks
• Self-Exclusion: Fixed period (minimum 6 months) or indefinite exclusion

6.4 Problem Gambling Help Services

7. Data Protection and Privacy

7.1 Compliance with GDPR and Data Protection Act 2018

We adhere to the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (UK).

7.2 Lawful Bases for Processing

• Performance of a Contract: To provide gaming services and manage your account
• Legal Obligation: To comply with KYC/AML requirements and responsible gambling obligations
• Legitimate Interests: For fraud prevention, network security, and responsible gambling monitoring

7.3 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Due to regulatory requirements, certain data must be retained for at least 5 years.

7.4 Data Protection Officer (DPO)

8. Complaints and Dispute Resolution

8.1 Internal Complaints Procedure

1. Stage 1: Contact our Customer Support team via [email protected] or Live Chat. We aim to acknowledge your complaint within 24 hours.
2. Stage 2: Your complaint will be investigated by a senior team member. We will provide a final response within 8 weeks.

8.2 Alternative Dispute Resolution (ADR)

8.3 Regulatory Authority Contacts

9. Intellectual Property

All content on Pinateros.org, including the "Pinateros" game, its visual elements, code, trademarks, logos, and any other intellectual property, is owned by Pinateros Entertainment Limited or its licensors. You are granted a limited, personal, non-transferable licence to use the services for personal, non-commercial entertainment purposes only.

10. Affiliate Monetization Disclosure

11. Limitation of Liability and Force Majeure

11.1 Limitation of Liability

To the maximum extent permitted by applicable law, Pinateros Entertainment Limited shall not be liable for any loss or damage arising from your use of the Website, including loss of data, profits, or revenue, and any indirect, special, incidental, or consequential damages.

Nothing in these Terms shall exclude our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.

11.2 Force Majeure

We shall not be liable for any failure or delay in performing our obligations if such failure arises from any cause beyond our reasonable control, including acts of God, war, terrorism, technical failures, or natural disasters.

12. Amendments to These Terms and Conditions

We reserve the right to amend these Terms at any time. We will notify you of any material changes before they take effect, typically via email or a prominent notice on our Website. Continued use of our services after notification constitutes your acceptance of the updated Terms.

13. Miscellaneous

13.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed from the remainder of these Terms, which shall continue to be valid and enforceable.

13.2 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly referred to, constitute the entire agreement between you and Pinateros Entertainment Limited.

13.3 No Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.