ABOUT PINATEROS

Licensed Gaming Entertainment Company

UK Licensed
UKGC Regulated
Malta Licensed
MGA Regulated
Since 2019
Established
96.17% RTP
Fair Gaming

At Pinateros, we believe in crafting extraordinary online gaming experiences where vibrant entertainment meets unwavering integrity. As a leading licensed provider in the online gambling industry, Pinateros Entertainment Limited is dedicated to developing innovative slot games that captivate players while adhering to the highest standards of safety, fairness, and responsible operation. Our mission is to deliver world-class gaming content, exemplified by our flagship title, "Pinateros," to players and operators across regulated markets.

Our Story & Vision

Founded on 15th March 2019, Pinateros Entertainment Limited emerged with a clear vision: to infuse the online gaming landscape with creativity, cutting-edge technology, and an unshakeable commitment to player protection. While our journey is dynamic, our foundations are built upon years of collective industry expertise and a deep understanding of what makes a truly exceptional game. We are a wholly-owned subsidiary of Fiesta Gaming Group PLC, a reputable, publicly traded company registered in the United Kingdom, which underpins our stability and long-term commitment to the market.

From our vibrant "Mexican Fiesta" themed slot, "Pinateros," to future releases, every game we develop is a testament to our passion for innovation and our meticulous approach to game design. We strive to create immersive worlds, engaging mechanics, and rewarding experiences, all within a secure and transparent framework.

Fair Play & Innovation

Pinateros Entertainment Limited stands at the forefront of game development, blending technical excellence with creative flair. Our games are designed not just for entertainment, but also for fairness and transparency, ensuring every spin offers a genuine chance of winning.

Showcasing "Pinateros": A Benchmark of Excellence

Our popular 5-Reel, 3-Row video slot, "Pinateros," is a prime example of our dedication to quality and engaging gameplay:

Game Features & Excellence

Engaging Mechanics

Featuring dynamic Expanding Wilds on Reels 2, 3, and 4, the thrilling Chili Feature triggered by 6+ Chili symbols, and a Mystery Bonus offering various jackpots or additional Chili symbols. These features are designed to provide exciting and varied gameplay.

Transparent RTP

"Pinateros" boasts a Return to Player (RTP) rate of 96.17%. This transparent figure, regularly verified by independent testing agencies, underscores our commitment to fair and balanced game mathematics.

Responsible Design

Our game mechanics are meticulously crafted to be engaging without encouraging excessive play, integrating seamlessly with our responsible gambling framework.

Technical Excellence & Security

Advanced RNG

All our games, including "Pinateros," utilise state-of-the-art Random Number Generators (RNGs) to ensure truly random and unpredictable outcomes for every spin. These are regularly tested and certified by independent bodies.

Secure Infrastructure

Our entire website and game delivery systems are protected by advanced SSL (Secure Socket Layer) encryption, safeguarding all data transmitted between your device and our servers.

Robust Compliance

We adhere to the highest international standards for Information Security Management Systems, holding ISO/IEC 27001 Certification, and all payment transactions are processed in strict accordance with the Payment Card Industry Data Security Standard (PCI DSS).

Regulatory Excellence & Trust

Operating with integrity is non-negotiable for Pinateros Entertainment Limited. We are committed to full compliance with all applicable laws and regulations in every jurisdiction we serve, providing a secure and trustworthy environment for both players and our esteemed casino operator partners.

Our Licences

UK Gambling Commission (UKGC)

License Holder: Pinateros Entertainment Limited

Account Number: 5XXXX

Operating Licence Number: 000-05XXXX-R-3XXXX-001

Licensed Activities: Remote Casino, Remote Gambling Software

Status: Active

Verification: UKGC Public Register

Malta Gaming Authority (MGA)

License Holder: Pinateros Entertainment Limited

License Type: B2C Gaming Service License

License Number: MGA/B2C/123/2019

Issue Date: 15th April 2019

Verification: MGA Licensee Register

Independent Certifications & Audits

eCOGRA Certified

Our games and systems are rigorously audited and certified by eCOGRA, assuring fair gaming, responsible operator conduct, and robust player protection.

Gaming Laboratories International (GLI)

The Random Number Generator (RNG) and game mathematics for all our titles, including "Pinateros," are independently tested and certified by GLI, a global leader in gaming and lottery testing.

ISO/IEC 27001 Certified

We adhere to the highest international standards for Information Security Management Systems, protecting all your personal and financial data.

PCI DSS Compliant

All payment transactions are processed in strict accordance with the Payment Card Industry Data Security Standard (PCI DSS).

Industry Memberships

European Gaming and Betting Association (EGBA)

Committed to a safe, regulated, and sustainable online gambling market in Europe.

Remote Gambling Association (RGA)

Promoting responsible and fair remote gambling worldwide.

Corporate Foundation & Transparency

Pinateros Entertainment Limited operates with full transparency, adhering to stringent corporate governance and anti-money laundering (AML) standards. We believe that clarity in our corporate structure fosters trust with all stakeholders.

Company Details

  • Full Legal Company Name: Pinateros Entertainment Limited
  • Company Registration No.: 12345678 (Registered in England and Wales)
  • Registered Address: The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, United Kingdom
  • VAT Number: GB123456789
  • Incorporation Date: 15th March 2019

Parent Company & Beneficial Ownership

Pinateros Entertainment Limited is a wholly-owned subsidiary of:

  • Parent Company: Fiesta Gaming Group PLC
  • Parent Company Registration No.: 98765432
  • Parent Company Registered Address: 25 Canada Square, Canary Wharf, London, E14 5LB, United Kingdom

This structure ensures robust oversight and accountability, with our beneficial owners clearly identified through our parent company's public disclosures.

Key Executive Leadership

Ms. Elena Rodriguez

Chief Executive Officer (CEO)

Mr. David Chen

Chief Financial Officer (CFO)

Dr. Ananya Sharma

Chief Compliance Officer (CCO)

Mr. Marcus Thorne

Money Laundering Reporting Officer (MLRO)

Responsible Gambling: Our Priority

At Pinateros Entertainment Limited, we are deeply committed to promoting responsible gambling and protecting our players. We recognise that gambling should always be a form of entertainment, not a solution to financial problems, and we actively provide tools and support to help you manage your play. Gambling can be addictive. Please gamble responsibly.

Our Responsible Gambling Framework

Player Protection Tools

  • Financial Limits: Tools to set daily, weekly, or monthly deposit, spending, and loss limits.
  • Reality Checks: Regular reminders during your session to keep track of time spent.
  • Self-Exclusion: Options for temporary breaks or permanent self-exclusion from our games.
  • Dedicated Support: Our Responsible Gambling Team is available to assist you. Contact us at [email protected].

External Support Organisations (UK)

For confidential advice and support, please reach out to these independent organisations:

Player Fund Protection & Financial Transparency

We take the security of your funds very seriously. Our financial practices are designed to provide maximum protection and transparency:

  • Segregated Player Funds: All player funds are held in a separate, designated client bank account, legally distinct from our operational funds. This ensures that your deposits and winnings are always protected and available for withdrawal, even in unforeseen circumstances.
  • Regular Financial Audits: We undergo stringent annual financial audits by independent third-party auditors to ensure full compliance with regulatory requirements and complete transparency.

Data Protection & Privacy (GDPR)

Protecting your personal data is paramount to us. We are committed to safeguarding your privacy in full compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (UK).

  • Data Controller: Pinateros Entertainment Limited is the data controller for the personal data we process.
  • Data Protection Officer (DPO): For any queries regarding your personal data, our privacy policy, or to exercise your data subject rights, please contact our Data Protection Officer at [email protected].
  • Data Retention: We retain personal data for a minimum of five years, in line with our AML obligations, and as required by other applicable laws.

Dispute Resolution Procedure

We aim to resolve any complaints promptly, fairly, and confidentially. Your satisfaction is important to us.

  1. Stage 1 - Initial Contact: Please contact our Customer Support team via [email protected] or Live Chat, providing full details of your complaint. We aim to acknowledge your complaint within 24 hours.
  2. Stage 2 - Internal Review: Your complaint will be investigated by a senior member of our team. We will endeavour to provide a final response within 8 weeks of receiving your complaint.
  3. Stage 3 - Alternative Dispute Resolution (ADR): If you remain dissatisfied with our final decision after exhausting our internal complaints procedure, you may refer your dispute to our approved independent Alternative Dispute Resolution (ADR) service. We use:

Contact Us

We are always here to help. For comprehensive contact options, please visit our dedicated Contact Us page. For direct inquiries, you can reach us via:

General Contact Information

Our Commitment

Thank you for choosing Pinateros Entertainment Limited. We look forward to providing you with secure, fair, and exciting gaming experiences.

Play responsibly. For entertainment purposes only. 18+