Pinateros Entertainment Limited
At Pinateros, your trust and satisfaction are our highest priorities. We are committed to providing a transparent, secure, and enjoyable gaming experience. Below you will find all the necessary information to get in touch with our team, understand our regulatory compliance, and access support resources.
Pinateros Entertainment Limited is a fully licensed and regulated online gaming provider, dedicated to fair play and responsible operation.
Pinateros Entertainment Limited
The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, United Kingdom
12345678 (Registered in England and Wales)
GB123456789
15th March 2019
Our dedicated Customer Support team is available 24 hours a day, 7 days a week, including all public holidays.
Available 24/7 directly on our website.
General Enquiries & Support: [email protected]
Financial & Withdrawal Queries: [email protected]
Technical Support: [email protected]
UK Local Line: +44 (0)20 3123 4567
International Support: +44 (0)330 123 4567
We strive to respond to all queries as quickly as possible:
Typically within 30 seconds
Within 2 hours
Within 24 hours
80% of calls answered within 20 seconds
Pinateros Entertainment Limited operates under strict regulatory oversight, ensuring a safe and fair gaming environment for all our players.
License Holder: Pinateros Entertainment Limited
Account Number: 5XXXX
Operating Licence Number: 000-05XXXX-R-3XXXX-001
Licensed Activities: Remote Casino, Remote Gambling Software
Status: Active
Verification: UKGC Public Register
License Holder: Pinateros Entertainment Limited
License Type: B2C Gaming Service License
License Number: MGA/B2C/123/2019
Issue Date: 15th April 2019
Verification: MGA Licensee Register
We are fully committed to promoting responsible gambling and providing tools and support to help you manage your play.
For any concerns or to implement responsible gambling tools, please contact [email protected]
Freephone 0808 8020 133 (24/7) or visit www.gamcare.org.uk
Freephone 0808 8020 133 or visit www.gambleaware.org
We aim to resolve any complaints promptly, fairly, and confidentially.
Please contact our Customer Support team via [email protected] or Live Chat, providing full details of your complaint. We aim to acknowledge your complaint within 24 hours.
Your complaint will be investigated by a senior member of our team. We will endeavour to provide a final response within 8 weeks of receiving your complaint.
If you remain dissatisfied with our final decision after exhausting our internal complaints procedure, you may refer your dispute to our approved independent Alternative Dispute Resolution (ADR) service. We use:
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 (0)20 7347 5883
IBAS provides impartial adjudication on disputes between licensed operators and their customers.
For direct verification/escalation:
Website: www.gamblingcommission.gov.uk
Contact Page: www.gamblingcommission.gov.uk/contact-us
Pinateros Entertainment Limited is a wholly-owned subsidiary of Fiesta Gaming Group PLC, a reputable, publicly traded company registered in the United Kingdom. We operate with full transparency and adhere to stringent corporate governance standards.
Fiesta Gaming Group PLC
25 Canada Square, Canary Wharf, London, E14 5LB, United Kingdom
98765432
Chief Executive Officer (CEO)
Chief Financial Officer (CFO)
Chief Compliance Officer (CCO)
Money Laundering Reporting Officer (MLRO)
Your security and fairness are paramount. We utilise industry-leading certifications and technologies to protect your data and ensure fair play.
Our games and systems are independently audited and certified by eCOGRA, assuring fair gaming, responsible operator conduct, and player protection.
Verification: Certificate
The Random Number Generator (RNG) and game mathematics for all our titles, including "Pinateros", are independently tested and certified by GLI.
Verification: Certificate
We adhere to the highest international standards for Information Security Management Systems, protecting all your personal and financial data.
All payment transactions are processed in strict accordance with the Payment Card Industry Data Security Standard (PCI DSS).
Our entire website is protected by advanced SSL (Secure Socket Layer) encryption, safeguarding all data transmitted between your device and our servers.
We are proud members of leading industry associations that advocate for high standards of integrity, responsibility, and player protection.
Committed to a safe, regulated, and sustainable online gambling market in Europe.
Promoting responsible and fair remote gambling worldwide.
We are fully transparent about our financial practices and take robust measures to protect player funds.
All player funds are held in a separate, designated client bank account, legally distinct from our operational funds. This ensures that your deposits and winnings are always protected and available for withdrawal, even in unforeseen circumstances.
We undergo stringent annual financial audits by independent third-party auditors to ensure full compliance with regulatory requirements and complete transparency.
Our game Return to Player (RTP) percentages, including the 96.17% RTP for "Pinateros", are publicly available and regularly verified by independent testing agencies to assure fairness.
We are committed to protecting your privacy and personal data in full compliance with applicable regulations.
We adhere to the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (UK).
For any queries regarding your personal data or our privacy policy, please contact our Data Protection Officer at [email protected].